Return & Refund Policy

Overview

Conveniently browse over 2,000 products, technical documents, check stock availability, order, pay at SAE Flange Online. With SAE Flange Online, you will get items dispatched to you within 48 hours. SAE Flange Online warrants that no product purchased from our company is materially defective. All of the warranties shall not apply to any defect which arises from inappropriate use, failure to follow the product instructions or any modification made without the consent of SAE Flange Online.

1 | The Warranted Products

We are liable as follows for defects of the delivery item, to the exclusion of further claims:

Defects are to be notified in writing immediately. In the event of justified, immediate notice of defects we are entitled at our choice to remedy the defect or supply a replacement. Replaced parts will become our property.

In the event of supplying a replacement, our liability is limited to the costs of the replacement item only. These are only paid where they occur in Singapore.

No claims for alleged faults shall be accepted in the event of unsuitable or improper use of the goods delivered, incorrect assembly or operation by the customer or third parties, normal wear and tear, damage as a result of erroneous or negligent treatment, improper maintenance, the use of incorrect operating materials, improper storage or any other circumstances for which the customer or third parties are responsible.

2 | Warranty Service

Products must be returned to SAE Flange Online in the original condition and packaging, unused and in a condition that will enable them to be re-sale.

The location of the exchange will be in Singapore.

Please mail back the items to:
SAE Flange Online
1783 Geylang Bahru #01-02
Singapore 339708

3 | Exchange or Return Products

Customers may return or exchange products to SAE Flange Online for further services in these conditions:

The customer must contact SAE Flange Online or send an E-mail with a clarified subject in advance to obtain prior consent and a return number (to be quoted on all relevant paperwork).

Products that are not sold from our inventory are not available for exchange.

Products that are sold from our inventory can be exchanged for other items within 21 days after the date on which risk is transferred. if exchanged items are of lesser value than the original invoice are not refundable.